Beyond software: science, implementation and data services
Every service is delivered by the same team behind the platform — from study build, scales and languages to rater training, data quality and managed operations. Scale management, linguistic validation and rater training form one connected endpoint journey.
Study build
Protocol to system
Scales & language
License to validation
Training
Teams qualified
Implementation
Sites live
Data insights
Risk & performance
Managed operations
Continuous support
Study Build & Configuration
Between the protocol and a running study system sits a mountain of database, visit, form and edit-check work.
- Protocol review, scope alignment and implementation planning
- Database and visit design, CRF and edit-check configuration
- AI-assisted build: protocol parsing drafts the configuration, your team reviews
- Configuration validation, language setup and go-live readiness
Scale Management
Most scales used in trials are licensed from abroad: copyright is hard to secure, timelines are long, and mishandling creates compliance risk.
- Scale due diligence and copyright licensing
- Translation and linguistic validation where applicable
- Scale delivery, project management and change control
- A dedicated medical manager end-to-end, with eCOA migration experience
Linguistic Validation
COAs must stay conceptually equivalent and usable across languages and cultures — or endpoint data stops being comparable.
- Translation, back-translation and cognitive debriefing
- Multi-language version management and regional adaptation
- Validation and sign-off in collaboration with licensors and domain experts
Rater Training
Inconsistent scoring between raters is one of the biggest threats to subjective endpoint quality.
- Standardized training and certification workflows
- Progress tracking and qualification management
- One connected endpoint journey with scale management and linguistic validation
Data & BI Services
When data is scattered across operations, study and endpoint systems, no one can answer “is this study healthy right now?”
- Data quality analysis and signal review
- Cross-study BI reporting: risk, site performance, compliance
- Custom data insight services for sponsors and CROs
Implementation & Managed Services
Launching systems for global multicenter studies takes cross-border coordination, multilingual training and long-term support.
- Four-step delivery: plan & set up → build & validate → train & launch → monitor & optimize
- Site training, go-live readiness and multilingual helpdesk
- Data quality oversight, change support and ongoing issue resolution